As the Senior Customer Service Representantive, you will be there to support the team with providing exceptional service to our clients whilst assisting the Operations Manager with the day to day smooth running of the centre. You will become an extension of our clients and support all their office needs including;
-Answering client calls
-Booking meeting rooms and catering requirements
-Ordering office supplies
-Preparing rooms prior to client meetings
-Contribute to the upkeep of the Regus centre
-Support the Operations Manager with the centre budgets
-Supervise a team of Customer Service Representatives
-Train new starters
-Ensure new clients office space is set up and ready for them to move in
-Assist with all IT & Telecoms for clients office space
-Invoicing clients and debt collections
-Resolving client issues
-Reporting on P&Ls
-Covering in the Operations Managers absence including reporting and approving holiday and sickness
-General administration to ensure the centre is running smoothly and clients are happy

To be successful in this role you must enjoy client facing and building good working relationships with both the clients and the team you will be supervising. Enjoy a busy and dynamic business environment where providing exceptional customer service is the key to success.
Most importantly, you must be ready to start a dynamic career with the global leader of the serviced office industry.

We help our clients break boundaries across the globe so that they can work whenever, however and wherever they want to whether it’s on the road, in the office or from home. As the world’s largest provider of outsourced workplaces for companies of any size, we provide more than 100,000 clients with flexible and cost-effective workplace options.

Due to our expansion, we are now seeking a Senior Customer Service Representative to support our key location in Aberdeen.
Salary £16,000 to £18,500k
Bonus of up to 25% of base salary
Benefits include 20 days holiday, a birthday holiday day, pension scheme and life assurance.
Hours are Monday to Friday 8.30am - 6.00pm

Contact details

• Email: careers@regus.com

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